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MyBlueLabel Compliance Services A/S
DTU Science Park
Agern Allé 5A
DK–2970 Hørsholm

contact@mybluelabel.com

+45 88 710 810

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Incident management

Support for your hotline or helpdesk

The module will give your employees the possibility of calling or writing regarding an incident.

Better control over incidents

You or your designated team can log in at the incident registered in the Inventory and support the user. Categorizing the incident helps trending on issues registered throughout the organization.

Total overview

Users with access to MyBlueLabel can log into an incident to any of the IT-systems or services registered in the Inventory module.

Easy help desk tool

This module works as a help to your help desk.Users can either call or write regarding the specific issue.

Categorizing issues

Categorizing the incident helps trending on issues registered throughout the organization.

Modules in the QMS

MyBlueLabel has a suite of modules to support the full ecosystem of processes to comply with regulations and international standards. The modules are integrated or can work as standalone modules

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Everything documented in one place. Ready for both internal and external audits.

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Organizes projects using templates, automates timeline tracking, and ensures transparency and traceability.

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Quickly share knowledge and lessons learned within the Organization.

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For creating, editing, signing, and storing all project documents in a single location.

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Providing Support for your hotline or helpdesks with a comprehensive overview.

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Ability to register and view all changes during projects and opreations.

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Controlled Versioning of Documentation, Code, and System Configuration.

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Provides the functionality of creating, investigating, tracking, and closing deviations for IT systems, processes, and/or procedures. 

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Provides a template to assign actions to individuals in need of closing out an Incident or Deviation.

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Reviews and Approvals can be done instantly and online. Test execution is done electronically, and test evidence is captured within the system.

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The training can consist of written documentation, video or audio and will be completed with a “Read & Understood” procedure. If many users share the same role, training can be given in a “Classroom”.

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In situations where external users file a complaint about the system, product, or service, the complaint must be recorded and resolutions (CAPA) must be created and addressed.

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MyBlueLabel offers a basic CRM with customer tracking, segmentation, feedback collection, and personalized client interactions.

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MyBlueLabel enhances risk assessment, linking it to requirements, business processes, and enterprise strategies for effective mitigation.

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MyBlueLabel streamlines solution implementation by managing specs, linking requirements, minimizing documents, and enhancing traceability.

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Design Control facilitates locating requirements, aiding implementation, maintenance, and change management with ease.

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