Enables registration of customers complaints
In situations where external users file a complaint about the system, product, or service, the complaint must be recorded and resolutions (CAPA) must be created and addressed.
The Complaint Management workflow within MyBlueLabel are as follows
Quick follow up
This module gives you a detailed overview of all registered inquiries, which makes it manageable for you and your team to proceed with the case.
You can communicate back to your customer timely, because of the electronic overview of received complaints. At the same time, you will be able to implement corrections to systems or products, with the opportunity to increase customer satisfaction.
Completion and closure
All the modules have the option of being interlinked. When the complaint has been registered the review of the case will take you through the Incident, Deviations and Change Requests Modules completing and closing the complaint.
Modules in MyBlueLabel QMS Software
MyBlueLabel has a suite of modules to support the full ecosystem of processes to comply with regulations and international standards. The modules are integrated or can work as standalone modules.